18+ Only — or the higher minimum required by the operator/license jurisdiction. Gambling may be restricted under local law including Pakistan's Prevention of Gambling Act 1977.
Help Centre

Frequently Asked Questions

Everything you need to know about using i188 — from registering your account and depositing in PKR to understanding how cricket betting works, redeeming bonuses, and keeping your play safe. Browse by category or scroll through all 22 questions below.

Account & Registration Deposits & Withdrawals Games & Betting Bonuses & Promotions Security & Responsible Gambling

Account & Registration

5 questions

Registering on i188 is straightforward. Visit the homepage, click the registration prompt and complete the sign-up form with your name, date of birth, email address and a secure password. You will need to confirm your email before your account becomes active. i188 is an English-language platform designed specifically for Pakistani players, so the entire process is in English with PKR as the default account currency.

You must be at least 18 years old to register and use i188 — or the higher minimum age required by the operator or applicable license jurisdiction. Age verification is mandatory and will be requested before your first withdrawal or at any point during your account lifecycle. Providing false age information is a serious breach of our Terms and Conditions and may result in permanent account closure.

i188 follows standard KYC (Know Your Customer) procedures. Pakistani users are typically required to submit a clear copy of their valid CNIC (Computerised National Identity Card) or passport, a proof of address document, and a selfie or liveness check for identity confirmation. Documents must be submitted only through the secure HTTPS verification portal in your account — never by email or unencrypted chat.

No. i188 strictly permits one account per person. Operating duplicate or multiple accounts — whether under the same name or different identities — is a violation of our Terms and Conditions. If multiple accounts are detected, all associated accounts may be suspended and balances forfeited. If you have accidentally created a duplicate, contact support immediately to resolve the situation before it affects your funds.

Use the "Forgot Password" link on the login page. You will receive a secure password reset link at the email address registered to your account. If you no longer have access to that email, contact our 24/7 support team via live chat and complete the identity verification process before a manual reset is issued. For security reasons, support staff will never ask you for your current password.

Deposits & Withdrawals

5 questions

i188 supports a range of payment options familiar to Pakistani users. The cashier section of your account shows all currently available methods. Commonly referenced options include mobile wallets and bank transfer channels known to Pakistani users such as Easypaisa, JazzCash, Raast, HBL, UBL, Meezan Bank and Bank Alfalah. Please note these are referenced as familiar Pakistani payment channels — their mention does not imply that any of these institutions endorse or support gambling activity.

Minimum deposit amounts vary depending on the payment method selected. Generally, i188 is designed with PKR-friendly thresholds so that players from Karachi, Lahore, Islamabad, Rawalpindi, Faisalabad and across Pakistan can start with manageable amounts. The exact minimum for each available payment channel is displayed in the cashier at the time of deposit. Always check the cashier for current figures as they may be updated periodically.

Withdrawal processing times depend on your chosen payment method and whether your account KYC verification is complete. Pending KYC will delay any withdrawal until verification is finalised — so we recommend completing identity verification early. Once approved by i188, the time for funds to reach your wallet or bank account depends on the payment provider's own processing schedule. Check the cashier for indicative timelines per method.

Common reasons for withdrawal delays or declines include incomplete KYC verification, unmet bonus wagering requirements, a mismatch between the payment method used to deposit and the one selected for withdrawal, or a pending security review. If your withdrawal has been pending longer than expected, contact i188's 24/7 support team via live chat with your account details. Do not submit sensitive documents through chat — use the secure verification portal only.

i188 aims to keep transaction costs as low as possible for Pakistani players. Whether a fee applies depends on the specific payment method you select — some methods may carry a processing charge from the payment provider itself, independent of i188. Any applicable fees are displayed in the cashier before you confirm a transaction. Review this information carefully before completing a deposit or withdrawal to avoid any surprises.

Games & Betting

5 questions

Yes. Cricket is one of the primary sports markets on i188, with coverage of major tournaments including the Pakistan Super League (PSL), ICC events such as the T20 World Cup and Champions Trophy, bilateral Test and ODI series, and other international fixtures. Markets typically include match winner, top batsman, total runs, wickets and live in-play options during active matches. Availability of specific markets may vary by fixture and season.

Beyond cricket, i188 covers a broad range of sports betting markets including football (domestic and international leagues), kabaddi, tennis, basketball, UFC and mixed martial arts, esports tournaments, and more. The available sports and events update regularly based on the global sporting calendar. Pakistani users will find the most popular local and international fixtures represented across the sportsbook.

i188's live casino section features real-time games streamed from professional studios, including live baccarat, roulette, blackjack, Andar Bahar, Teen Patti and game-show style titles. Streams run around the clock so players in Pakistan can access live tables at any time of day. Minimum and maximum bet sizes vary by table and are displayed before you join a game. All live games are operated by licensed third-party game studios.

Slot games on i188 use Random Number Generator (RNG) technology to determine each spin outcome independently of previous results. RTP (Return to Player) is a percentage indicating the theoretical long-term payout of a slot — for example, a 96% RTP means the game theoretically returns PKR 96 for every PKR 100 wagered over millions of spins. RTP figures are provided by the game studios and are visible in each game's information panel. RTP does not guarantee individual session results.

Yes. i188 is fully optimised for mobile browsers, which is important for Pakistani users who primarily access the internet via smartphones in cities like Karachi, Lahore, Multan, Peshawar and Islamabad. The mobile interface supports sports betting, live casino, slots and all account management functions including deposits, withdrawals, and responsible gambling tool settings. No separate app download is required to use the mobile-optimised site.

Bonuses & Promotions

4 questions

i188 offers a welcome promotion for new registrations, the details of which are displayed on the homepage and in the Promotions section of your account after sign-up. Welcome bonuses typically involve a matched deposit offer credited in PKR. The exact bonus amount, minimum qualifying deposit and any other conditions are set out in the specific promotion terms. Always read the full bonus terms before opting in, as wagering requirements apply.

A wagering requirement specifies how many times you must bet the bonus amount — or sometimes the bonus plus deposit combined — before the associated winnings can be withdrawn as real money. For example, a PKR 5,000 bonus with a 20x wagering requirement means you need to place a total of PKR 100,000 in qualifying bets before withdrawal eligibility is unlocked. Not all game types contribute equally to wagering requirements — slot contributions and table game contributions are often different. Check individual bonus terms for full details.

Yes. i188 regularly runs cricket-themed promotions aligned with the Pakistan Super League season, ICC T20 World Cup, Champions Trophy and other major cricket events. These may include enhanced odds on selected matches, free bet offers or cashback promotions for cricket bettors. Promotions are announced in the Promotions section of the platform and via opted-in marketing communications. Promotion availability and terms are subject to change.

Yes. If you prefer not to play with a bonus, you can request its removal before you begin wagering with it by contacting i188 support. Once you have started wagering using bonus funds, the removal process may be more complex and could affect your real-money balance depending on how much of the bonus has been used. If you would rather keep your deposits entirely free of bonus conditions, you can opt out of bonus offers in your Account Settings before making a qualifying deposit.

Security & Responsible Gambling

4 questions

i188 uses SSL/TLS encryption for all data transmitted between your device and the platform. Passwords are stored in hashed form and are never readable by staff. Access to account data is restricted to personnel with a documented business need. KYC documents must only be submitted through the platform's secure HTTPS verification portal — never by email or unencrypted messaging. For a full explanation of our data practices, see our Privacy Policy.

Responsible gambling controls including deposit limits, loss limits, wagering limits and session time reminders are all accessible through Account Settings after login — no need to contact support. Limit reductions take effect immediately. Limit increases carry a mandatory cooling-off delay to protect you from impulsive decisions. For cooling-off periods and self-exclusion, which are more significant interventions, you can also contact our 24/7 live chat team for assisted setup.

Self-exclusion is a tool that closes your i188 account to all betting and gaming activity for a defined period — typically six months, one year, or permanently. It is designed for users who feel they are losing control of their gambling. Once activated, self-exclusion is not easily reversed, which is intentional. To initiate self-exclusion, visit Account Settings or contact our 24/7 support team via live chat. We also recommend visiting our Responsible Gambling page for further guidance and support resources.

Online gambling is a complex legal area in Pakistan and may be restricted or prohibited under laws including the Prevention of Gambling Act, 1977 and other applicable regulations. i188 does not claim to be licensed, endorsed, or approved by the Government of Pakistan, PTA, State Bank of Pakistan, or any Pakistani provincial authority. Users are solely responsible for determining whether using this platform is lawful in their jurisdiction. This is not legal advice — please consult a qualified legal professional if you are unsure of your position.

Why Pakistani Players Choose i188

A platform built with Pakistani users in mind — from PKR accounts to deep cricket markets and round-the-clock local-language support.

PKR-Friendly Accounts

Your i188 account balance is displayed in Pakistani Rupees. No confusing currency conversions — deposits, bets and withdrawals all operate in PKR so you always know exactly where you stand.

Deep Cricket Markets

From PSL group stages to ICC knockout finals, i188 covers Pakistan's most-watched cricket with a wide range of in-play and pre-match markets across Tests, ODIs and T20 formats.

24/7 Support in English & Urdu

Our live chat support team is available around the clock in both English and Urdu, so players from Karachi to Peshawar can get help in the language they are most comfortable with.

Full Mobile Experience

i188 is fully optimised for mobile browsers with no separate app download required. Bet on cricket, play live casino and manage your account on any smartphone or tablet with a smooth, fast interface.

Responsible Gambling Tools

Deposit limits, loss limits, session reminders, cooling-off periods and self-exclusion are all built into the platform and accessible directly from your Account Settings — no support request needed to set a limit.

Secure & Encrypted

All connections to i188 are protected by SSL/TLS encryption. KYC documents are handled through a dedicated secure portal, and passwords are never stored in plain text — your data stays protected at every step.

Still Have Questions?

If your question is not covered here, our 24/7 support team is available via live chat directly on the i188 platform in both English and Urdu. You can also explore our other information pages for more detail on how i188 operates.

Strictly 18+ only, or the higher minimum required by the operator/license jurisdiction. Gambling involves real financial risk. Local laws including Pakistan's Prevention of Gambling Act, 1977 may restrict access. Always play within your means.